RESCCU brings distinctive evaluative and assessment services and solutions to your enrollment management issues. RESCCU’s goals are to increase the recruitment and enrollment of students you desire, to improve the retention and satisfaction of students, and to boost productivity—all within limited resources. We recommend strategies to enhance the delivery of services and to increase the productivity of your college registrar and other student enrollment services units.

RESCCU does not offer “packaged” solutions. Our recommendations address the outcome of our evaluation and assessment and are tailored to your institution’s needs. RESCCU’s solutions emphasize new ways of thinking and “doing” in order to use limited resources more effectively and efficiently.

RESCCU services are flexible:

• Assessment and Evaluation

Comprehensive audit: We perform a complete review of the people, policies, processes and effectiveness of your organization, identifying opportunities for positive change.

Recommendations: We suggest methods and technologies that will enhance services and improve your return on investment.

Implementation: We help to efficiently implement the recommended changes without disrupting your day-to-day operations.operations.

• Interim Management Services

We provide leadership and stability within an office while you seek the “best fit” person for the position. We assist the new person in settling into his or her new role.

• Support Services

We complete one-time projects and short-term cyclical projects as needed. We supplement your staff members, freeing them to concentrate on other critical tasks.

• Search Services

We assist you in identifying and attracting qualified applicants for your open position.

Value of Interim University Management services:

Interim university management services offer an institution an effective, transitional period in which to recruit the most suitable candidate for a role. An interim university administrator:

• Is not a candidate for the position.
• Is a seasoned, respected administrator with years of successful experiences in different roles and institutions.
• Can provide daily management, leadership and stability to an organization in transition.
• Is able to take on challenges and issues to move an organization forward without potential conflict with internal political pressures.
• Can give candidates an objective analysis of the institution and the role within the institution.
• Can overlap with the new administrator.
• Increases the likelihood that the new administrator is successful.
  
  
  

RESCCU services include:

• Evaluating enrollment management organizational structure, roles and responsibilities, work relationships, workflow, services and programs.
• Assessing work space plan and design for effectiveness, efficiency, and privacy and security of student records.
• Evaluating internal and external processes and procedures and assessing impact on effort of work.
• Assessing performance of staff members to determine lack of skills, knowledge, and/or tools that may prevent them from performing their roles at their peak.
• Assess staff training and development activities to determine needed programs, e.g., FERPA training and team building.
• Assessing administrative use of technology and tools by staff, faculty, students and other customers, e.g., use of student information systems and learning management systems.
• Assessing classroom management, classroom utilization and classroom design, environment, and technology for effectiveness and efficiency as teaching and learning spaces.
  
  
  

RESCCU solutions include recommendations for:

• Realignment and redesign of enrollment management organizational structure, e.g., workflow and work relationships, redefining roles and responsibilities to improve quality of service.
• Redesign and renovation of workspace to enhance customer service, e.g., team work space and one-stop centers.
• Process redesign to streamline and simplify administrative services to reduce bureaucracy and paperwork.
• Developing new policies or programs, e.g., records retention policy.
• Staff performance improvement opportunities based on individual and/or team assessment, e.g., FERPA training, communication training, conflict mediation training.
• More efficient and effective administrative use of technology and tools.
• New student information systems, e.g., SungardHE Banner, Oracle-PeopleSoft, or other third-party software.
• New hardware, e.g., upgraded personal computers, printers, copiers.
• Outsourcing select services, e.g., verification of enrollment, transcript ordering, financial aid processing, and marketing campaigns.
• New services and/or programs that improve your institution’s competitive advantage, e.g., on-line services and parent programs
• Improved communications through rewrite and/or re-design, e.g., college catalog, marketing and recruitment material and forms, letters.
  
  
  
  

RESCCU’s goal is to help your institution become more welcoming, more productive and more effectual and efficient in college registrar and other student enrollment services units. Together we can improve the recruitment, retention and satisfaction of all students your institution desires to enroll!