RESCCU is a higher education enrollment services consulting company that offers unique services and solutions that tackle your institution’s strategic enrollment management challenges. Dr. Evelyn R. Babey, Principal Consultant, is assisted by a diverse crew of respected higher education associates. Learn more about Dr. Babey and RESCCU associates here.

Evelyn R. Babey, Ph.D.

Dr. Evelyn R. Babey has more than 30 years of national and international leadership and management experience in registrar and enrollment services offices in all levels of higher education. Most recently Dr. Babey served as the Dean of Central Academic and Student Services at the Higher Colleges of Technology in the United Arab Emirates. She was Assistant Vice President For Enrollment Services/University Registrar and Banner Project Leader at Georgia State University (GSU). Prior to GSU, Dr. Babey was the University Registrar at the University of California, Davis. She had other experiences in the City University of New York and the New Jersey State College system. Dr. Babey holds an M.S Ed. degree in College Student Personnel from the State University of New York at Albany and a Ph.D. degree in Organizational Studies from New York University. Dr. Babey’s proven strengths include visionary leadership, strategic planning, administrative use of technology, personnel, budgetary and organizational management, space design and management, and excellent communication skills.

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Senior Associates

RESCUU Associates

Dr. Mark Daddona

Areas of Expertise:

• College Adjustment and Retention
• Needs and Concerns of First Year Students
• Academic Advising
• Career Counseling and Development
• Academic Support Programs

Mark Daddona is the Director of the Center for Academic Success and Assistant Professor of Psychology at Clayton State University located near Atlanta, Georgia. In this role, he coordinates all academic support services for students including tutorial services, Supplemental Instruction (SI), academic success workshops, and peer mentoring. He also serves as the Director of Learning Support programs where he coordinates academic advising and implements State guidelines for learning support students who are required to enroll in developmental courses. In addition, he coordinates the Clayton Academic Referral Effort (CARE) early warning program and teaches the university foundations/college success course.

As a Licensed Professional Counselor (LPC) in Georgia, Mark's counseling interests include career counseling, student development, and issues related to college adjustment. To better understand the needs and concerns of first year students, he developed the Freshman College Survey, which measures personal/emotional, social, academic, and career needs of students.

Mark holds a M.Ed. in Educational Administration and Supervision from the University of South Florida and a Ph.D. in Counseling and Student Personnel Services from The University of Georgia. His prior experience includes over 15 years of college teaching, ten years of university administration, and six years of academic advising. Mark is a member of the National College Learning Center Association (NCLCA), American College Personnel Association (ACPA), American Counseling Association (ACA), American College Counseling Association (ACCA), National Career Development Association (NCDA), and the National Academic Advising Association (NACADA), in addition to several state associations. He has conducted numerous presentations at state, regional, and national conferences.

Richard Rainsberger

Areas of Expertise:

• Records management/records retention policy
• FERPA Training/Education records law
• Job descriptions/analysis
• Office reorganization
• Documentation
• Classroom utilization/classroom management
• Developing production/processing schedules

Dr. Richard Rainsberger has been called a "college registrar's registrar." He has a successful 34-year track record as a professional college registrar. He also has acted as a registrar consultant for more than 50 colleges and universities.

He provides in-depth expertise in registrar's office operations in the areas of improving job evaluations, developing position descriptions, executing organizational change, initiating documentation procedures, streamlining transfer credit evaluation, integrating automated room scheduling with current systems, and implementing new student information systems. He is also a nationally recognized expert on FERPA. Since 1987, he has conducted FERPA training workshops at the annual AACRAO meeting and for the faculties and staffs of more than 20 colleges and universities. He was the author/editor of the widely acclaimed FERPA Guides of 1995, 1998, and 2001. He writes two columns on FERPA for two national publications. He also has presented numerous papers to professional associations, including the American Council on Education, National Association of College and University Attorneys, National Association of Student Financial Aid Administrators, the Association of College Honor Societies, the North American Association of Commencement Officers, and for state governmental representatives of Kentucky and Illinois.

Clifford A. Ramirez

Areas of Expertise:

• FERPA Training
• Leadership/Staff Development
• Student Privacy
• Student Records

"Cliff" Ramirez is the President and Founder of Cliff Ramirez & Associates (pdrenterprises.net), a FERPA and organizational development training company designed for higher education and other service industries. In conjunction with LRP Publications, Cliff has produced a number of FERPA training products. He is the author of two books based upon "Managing the Privacy of Student Records," a highly successful FERPA workshop he created and developed. Cliff has also released "FERPA Fundamentals: What Higher Education Administrators Should Know," a FERPA training video, and "FERPA: What You Can and Can't Release," an audiocassette based upon a nationally broadcast audio conference he conducted.

Working in higher education since 1990, Cliff spent 14 years at UCLA as Assistant Registrar for both Training & Communication Services and for Academic Record Services. In addition to his responsibilities as the campus FERPA trainer and expert, Cliff also served in a temporary appointment to address morale and organizational development issues in the UCLA Division of Student Affairs.

Active in his profession, Cliff has been a member of the American Association of Collegiate Registrars & Admissions Officers (AACRAO), the American Society for Training & Development (ASTD), the Council on Law in Higher Education (CLHE), the National Notary Association (NNA), and the Pacific Association of Collegiate Registrars & Admissions Officers (PACRAO).

Among Cliff's many achievements are the founding of three prestigious professional development institutes. As ASA president, Cliff founded the UC Management & Leadership (UCML) Conference in 1995 and the ASA Leadership Development Institute in 1999. As PACRAO President in 2003, he developed and hosted the very first PACRAO Emerging Professionals Institute for new and developing registrars and admissions professionals.

A graduate of the University of Notre Dame, Cliff studied at the Graduate Theological Union while studying for the Roman Catholic priesthood. His diverse background includes 12 years at Bank of America, working in its branches operations and corporate communications divisions.

Kenneth L. Servis

Areas of Expertise:

• Integration of administrative use of technology in student services delivery
• Policy relating to student records creation, retention, reporting and management
• Process review and improvement
• Budget development and management
• Student records privacy (FERPA)

Kenneth L. Servis is the Dean of Academic Records and Registrar and Professor of Chemistry at the University of Southern California. Since his appointment as dean in 1989, numerous innovative services have been initiated for USC students, including STARS (progress to degree reports), TOUCH USC (information kiosks), OASIS (online access to student information services), Degree Navigator (visual catalogue and degree requirement tool), Transcript Express (transcript ordering via IVR and Internet), and WebReg (schedule builder and Web registration). At USC he provides advice on matters related to academic records, curricular records, grading policies and procedures, and policies related to degree programs and requirements. He recently chaired the AACRAO Outsourcing Task Force and is program director for the AAU Registrars group.

After graduating from Purdue University with a B.S. in Chemistry, he obtained a Ph.D. in Chemistry from the California Institute of Technology. Dr. Servis has been honored with an Alfred B. Sloan Fellowship, a Guggenheim Fellowship and a Fulbright Fellowship. He has received the Diploma of Honor from Phi Kappa Phi. He has been a member of the faculty at USC and has served as President of the Academic Senate and University Marshal. He is a member of AACRAO, PACRAO, EDUCAUSE and AAU Registrars. He has made numerous presentations at annual meetings of CUMREC, EDUCAUSE, AACRAO and PACRAO.

Dr. Gloria J. Kapp

Main areas of expertise are:

• Document Imaging System Planning, Implementation and Integration with existing Business Practices
• Implementation of Financial Aid and Admissions Modules of Integrated Student Systems
• Financial Aid Policy (including working with upper level management on policy issues)
• Financial Aid Operations and Processing
• Admissions Operations

Dr. Gloria Kapp recently retired from her position as Senior Director, Admissions and Systems, at California State University, Long Beach. Prior to assuming her Senior Director position, Dr. Knapp was Director of Admissions and Financial Aid and Director of Financial Aid at CSULB. Her experience on other campuses includes financial aid management, student activities and housing. She holds a master’s degree in College Student Personnel from Michigan State University and a Ph. D. in Higher Education from UCLA.

Her experience integrates a rich blend of student development philosophy with practical management of the critical enrollment services programs of financial aid and admissions. Early in her career she discovered the importance of automation and technical support in accommodating large numbers of applicants and growing complexity in financial aid programs and admissions decisions. She has extensive experience putting in automated systems and enhancing those systems with additional technology. Most recently she chaired the Admissions Module in the CSULB installation of the PeopleSoft Student Administration System.

Dr. Kapp’s pioneering work as Project Manager for the implementation of document imaging systems in financial aid and enrollment services units enabled CSULB to fully utilize imaging for all financial aid and academic documents. Dr. Kapp continued to provide leadership for additional imaging applications until her retirement.

She also has participated extensively in professional associations and activities. In 1991 she served as President of the California Association of Student Financial Aid Administrators (CASFAA), and she has served on committees or held offices in the regional and national financial aid associations as well as regional and national committees of the College Board. She was a presenter on several topics at the meetings of these and other associations.

Robert "Bob" Strobel

Areas of expertise are:

• ERP implementation and use of technology
• Establishing enrollment management organizations
• Developing strategic enrollment plans Robert “Bob” Strobel has more than 26 years as

Robert “Bob” Strobel has more than 26 years as an enrollment manager in higher education. He has led numerous student information systems implementations. He was project manager for installation of three different student information systems—PeopleSoft, Banner and IA SIS+. Most recently Mr. Strobel was Assistant Vice President for Enrollment Management at California State University, Hayward (now East Bay), where he was responsible for enacting strategies that resulted in a 25 percent one-year increase of first-time freshman enrollment. While he was at Hayward, Mr. Strobel also activated the Enrollment Services e-Business plan that utilized a variety of technologies and resulted in a more efficient and effective enrollment services operation.

Prior to joining Cal State Hayward, Mr. Strobel established the University of Rhode Island’s first enrollment services unit and was the Director of Enrollment Services and Registrar. His greatest strengths include the application of technology in enrollment services units to improve customer service. Throughout his career he has successfully integrated enrollment service staff and units to reduce costs and improve services. He also has developed and implemented comprehensive strategic enrollment management plans.

Mr. Strobel earned his Bachelor of Arts degree at William Paterson College of New Jersey and his Master of Public Administration degree from Fairleigh Dickinson University.

William S. Ponder

Areas of Expertise:

• Enrollment Management
• First Year Experience Programs
• Student Transition
• Diversity Programs
• ERP Implementation

William S. Ponder has more than 25 years of higher education enrollment management and student affairs experience. From 2002 to 2006, Mr. Ponder was the Vice President for Student Affairs at Eastern Washington University in Cheney, Washington. During the previous 10 years, he was the university’s first Associate Vice President for Enrollments Services. In these roles, he was instrumental in the successful expansion of Eastern Washington’s student population from 6,800 students in 1999 to its present total of 10,000 students. Mr. Ponder’s enrollment management background also includes the positions of Registrar of the Pierce College District and Shoreline Community College, where he also served in several acting director roles, and Associate Director of Admissions and Outreach at the University of California, Riverside.

Mr. Ponder received his Master of Science degree in Counseling, his Bachelor of Arts degree in Music, and a Standard Teaching Credential from San Diego State University. He earned a California Community College Counseling Credential and attended Harvard University Graduate School of Education in its Management Development Program.

He is a leader and has expertise in enrollment management, student affairs, first-year experience programs, and student transition and diversity programs. Mr. Ponder has senior level leadership experience in enterprise resource planning (ERP) systems implementations, including involvement in making strategic decisions focusing on personnel, contractual obligations, resource allocation and IT staffing. He has experience working through faculty governance issues and policy development that result from an ERP installation.

Mr. Ponder is an active professional. His knowledge and expertise have been recognized regionally and nationally. He is an author, a facilitator and a frequent presenter at AACRAO, NACAC and PACRAO meetings. Mr. Ponder is a member of the White House National Science Foundation Mentorship Awards Selection Committee, the National Association Of College Admissions Counselors, Commission on Minority Recruitment and Retention in America and the Leadership Development Initiative Committee, Harvard Higher Education Institute. He is a founding board member of the Statewide Faculty and Staff of Color Conference for the State of Washington.

Bill has consulted with numerous colleges and recently finished an assessment of academic/student affairs and student/faculty and staff diversity at the University of Wisconsin, Eau Claire. He believes in providing comprehensive, well-balanced, and strategically focused solutions to enrollment management challenges.

Some of Bill’s specific accomplishments:

• Created the First-Year Experience program at Eastern Washington University.
• Established the first enrollment management infrastructure at Eastern Washington University, Shoreline Community College and Pierce College, and developed an enrollment management predictive model at each.
• Developed the first student life advocacy position at Eastern Washington in support of the Women’s Against Violence Grant from the Department of Justice.
• Assisted in planning and opening of the first public-private residential hall development in the history of Eastern Washington University.
• Under the direction of the Eastern Washington Board of Trustees, established the diversity initiative, Campus Climate Assessment for Students, Faculty and Staff.
• Created Eastern Washington’s diversity grant process and the first campus-wide diversity showcase (which to date has amassed a total of $200,000 in support).